Posted by Cognegic on May 24, 2018
The Cognegic desk works with many kinds of email platform, including Zimbra, Postfix, hMail and Exim Mail. Email plays a vital role in just about every business, and these mail services form an important part of the organizations that depend on them.
When a mail platform is managed well, staff simply use it. Behind that simplicity sit several moving parts that need attention: the message transfer agent, spam and virus filtering, mailbox storage, DNS records such as SPF and DKIM, and the certificates that secure connections between servers.
What managed mail service covers
- Installation, configuration and upgrades of the mail platform.
- Deliverability checks across SPF, DKIM and DNS records.
- Spam and malware filtering that adapts to new threats.
- Mailbox storage health and capacity planning.
- Backup and restore for mail stores.
- Monitoring of queues, relaying and service uptime.
Because the same desk also manages your servers and network, a mail problem is investigated in the context of the whole stack, from the storage underneath the mailbox to the firewall rules around the relay.
Related: Email Server Support and Server Management describe the managed services that keep mail platforms healthy.