RIM Support Services
Remote infrastructure management that covers the whole estate, from the operating system up to the application, with monitoring built in.
Cognegic RIM support services give organizations a single managed relationship for the infrastructure that keeps them running. Each cover area can be taken on its own or combined into a full estate service, and every one is supported by the monitoring that tells us, and you, what is happening.
Coverage areas
OS Management
Windows and Linux server management and monitoring.
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Server Management
Physical, virtual and cloud server administration.
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Database Management
MySQL, Oracle, PostgreSQL and Cassandra support.
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Application Support
Operational insight for business applications.
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Email Server Support
Zimbra, Postfix, hMail and Exim management.
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Hosting Server Support
Web hosting kept available around the clock.
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Storage Management
Capacity, arrays, backups and data protection.
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Network Security
Routers, switches, firewalls and load balancers.
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Virtual Manpower
Dedicated remote engineers for your team.
View serviceVisibility across four layers
RIM support is grounded in monitoring, with deep insight from global locations and from inside your private network.
Website Monitoring
Uptime and performance of web applications and internet services, with powerful dashboards and alerts for DevOps and sysadmin teams.
- Website performance and web page analysis
- DNS server monitoring
- Website availability over HTTP and HTTPS
- Web page defacement and FTP monitoring
- REST API and synthetic transaction monitoring
Server Monitoring
Health and availability of the entire server stack, with root cause analysis to pinpoint issues.
- Windows, Linux, FreeBSD and OS X servers
- VMware hosts and virtual machines
- AWS EC2 instances and Docker
- Process, service, file and resource monitoring
- SLA management and monitor groups
Network Monitoring
Comprehensive monitoring of critical network devices for teams that manage complex networks.
- Routers, switches and firewalls
- Wireless, load balancers and WAN accelerators
- Printers, UPS and storage devices
Application Performance
A complete view of the parameters that keep applications fast, for teams that ship often.
- Java, .NET, AWS and Azure applications
- iOS and Android mobile environments
- Real user experience by browser, platform and region